An ever-evolving shop of lifestyle items we love, for your life and home, curated by the editors of ANNA.

CUSTOMER SERVICE

FOR ALL INQUIRIES:

info@annamagazine.ca

Customer Service
How can we help you? Our team of product specialists are ready to help you with any questions you might have, from navigating our Flagship, ANNAGOODS.com, to selecting the perfect gift. 

We take great pride in all of the pieces we select, they are pieces we feel will impact your life in a positive way. Truly, isn't dinner better when served from a special dish? And isn't cooking more enjoyable when you look down and see a lovely bangle on your wrist? Seriously, we are passionate about Making Everyday Special and surrounding yourself with food, friends and special things is the easiest way to do that. 

Our ANNA Giftcards
Our giftcard can be purchase for online use and also mailed as a physical gift card to the recipient of your choice. Please add a personal note at checkout and ensure the full address and phone number of your giftee is added. ANNA Giftcards can be redeemed for any Jewelry, ANNA Cookbooks and products on ur site, excluding any affiliate relationships we may recommend from time to time. If you have any questions please do not hesitate to contact us by email. Our ANNA Giftcards can also be securely saved to your Apple Pay Wallet App to be used at any time.

Our Payment Processor of Choice
We chose PayPal as our processor of choice for few reasons. First it is a highly efficient and secure gateway, providing the best results for sales and refunds for our business and our customers. It is very easy to sign up for a PayPal account and download the App to your smart phone. However, you do not need a PayPal account, as it provides the option to sidestep and pay with all major credit cards. If you have any questions about this, please do not hesitate to email us.

Packaging
All of our products are handled with the utmost care. Our jewelry is placed into a black velvet pouch and packaged for optimal shipping.

Shipping
We are happy to say, we ship to every country in the world. We offer free ground shipping on all orders over $100. If your choice is to receive your order earlier, we give you this choice during your checkout process.

100% Satisfaction Return Policy
Our products are 100% refundable. If for any reason you wish to return your item, please email us and we will provide you with a return SKU which you will include along with your item in the condition it was shipped. We will receive a full refund in the manner in which it was purchased, upon receipt of your return in our shop. This policy is valid for 30 days after date of purchase. Shipping costs cannot be refunded.

Care and Cleaning of our Jewelry
Each piece of our jewelry is meticulously handcrafted and therefore needs to be treated with care. The following cleaning instructions ensure you will enjoy our sterling silver and 18k gold pieces for a lifetime.

  1. Place jewelry on a double layer of aluminum foil in a small pot
  2. Add 3 tablespoons of baking soda
  3. Pour boiling water onto the jewelry
  4. Rest for 10 minutes
  5. Remove, rinse with cold water and pat dry with soft towel

For stubborn tarnish, pour off water and rub jewelry with wet baking soda paste, follow by rinsing. Some of our pieces are adorned with natural gemstones and pearls, they may very in shape, size and colour. Inclusions can be seen in natural stones and is part of their organic beauty. Pearls and most gemstones do not mix well with cleaning agents or polishing cloths. Be careful when cleaning these pieces and make sure to clean only the silver or gold.

Use of our digital Cookbooks
After you complete the purchase of a digital cookbook, it comes as a link to your inbox. From there open it and save directly to your iBooks. This way all of your cookbooks are neatly stored on your phone and can be accessed anytime you choose. And cooking from your iPad or iPhone is neat an tidy and you can always zoom into any recipe. And you don't have to worry about your cookbook getting messy. Having our cookbooks on your iPhone is also perfect when you're in bed late at night scrolling to plan for dinner the next day.