Returns & Refunds Policy

Thank you for shopping with ANNA GOOGLE LLC. We want you to be completely satisfied with your purchase. If you are not fully happy with your order, please review our Returns & Refunds Policy below.

1. Company Information

Company Name: ANNA GOOGLE LLC
Address: 568 N Clarkson St, Denver, CO 80218
Phone: +1 (734) 407-7296
Email: info@annagoods.com

2. Return Eligibility

We accept returns within 30 days of the delivery date. To be eligible for a return:

  • The item must be unused, undamaged, and in its original packaging.
  • A receipt or proof of purchase is required.
  • Items that are damaged due to misuse or not in their original condition may not qualify for a refund.

Non-returnable items include:

  • Clearance or final sale items
  • Customized or special-order items
  • Gift cards

3. Return Process

To initiate a return:

  1. Contact us at info@annagoods.com with your order number and reason for return.
  2. Our support team will provide return instructions and a return shipping address.
  3. Please ship the item back using a trackable shipping service.

Customers are responsible for return shipping costs, unless the return is due to our error (e.g., wrong or defective item).

4. Refunds

Once your return is received and inspected:

  • Approved refunds will be issued to your original method of payment.
  • Refunds may take 5–10 business days to appear depending on your bank or credit card processor.

If the return does not meet our eligibility requirements, we may issue a partial refund or decline the refund.

5. Damaged or Defective Items

If your item arrives damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery at info@annagoods.com.
  • Please provide photos or videos of the issue.
  • We will arrange a replacement or a full refund at no additional cost to you.

6. Order Cancellations

Orders may be canceled within 12 hours of purchase.
If the order has already shipped, cancellation may not be possible.

7. Exchanges

At this time, we do not offer direct exchanges.
You may return the item and place a new order for the desired product.

8. Contact Us

If you have any questions about our Returns & Refunds Policy, please contact us:
📧 info@annagoods.com
📞 +1 (734) 407-7296